Shipping Information
Your Shipping Guide
Everything you need to know about getting your CloudOne products delivered
📦 A Quick Word from Our Team
We know how excited you are to receive your order! Our warehouse team works hard every day to ensure your products are carefully packaged and shipped as quickly as possible.
We're committed to keeping you informed every step of the way. From the moment your order is processed to the day it arrives at your door, you'll receive regular updates so you always know where your package is.
🎉 Great News! All orders ship with FREE shipping across the United States - no minimum purchase required!
📍 Getting Your Package Delivered Step-by-Step
Step 1: Order Processing ⏱️
Once you place your order, it will take 1-3 business days for us to process and prepare your package. During this time, we:
- Verify your order details
- Carefully pick and pack your items
- Prepare your package for shipment
Step 2: Shipment 🚚
After processing, your order will be shipped. Standard delivery takes 5-12 business days within the United States.
Step 3: Delivery 📬
Total timeline: Your order should arrive within 6-15 business days from the date you placed it.
*Business days are Monday through Friday, excluding federal holidays. Delivery times are estimates and may vary based on your location and carrier schedules.
🌎 Shipping Coverage
We currently ship to all 50 U.S. states and territories:
| Location | Delivery Time |
|---|---|
| 🇺🇸 Continental United States | 6-15 business days |
| 🏔️ Alaska & Hawaii | 8-18 business days |
| 🏝️ U.S. Territories (Puerto Rico, Guam, etc.) | 10-20 business days |
⚠️ Please Note: We do not currently ship to P.O. Boxes. Please provide a physical street address for delivery.
🔍 Tracking Your Order
Where Can I Find My Tracking Number?
Once your order ships, you'll receive an email notification titled "Your CloudOne Order Has Shipped!" (or similar). This email includes:
- Your unique tracking number
- A direct link to track your package
- Estimated delivery date
💡 Tip: If you haven't received your tracking email within 3 days of ordering, check your spam/junk folder. Still can't find it? Contact us at
How Can I Track My Order Status?
Tracking your order is easy! You have two options:
Option 1: Click the tracking link in your shipping confirmation email
Option 2: Visit our tracking page and enter your tracking number manually
When Will My Tracking Update?
After your order ships, tracking information may take 24-48 hours to appear in the carrier's system. This is completely normal!
Once tracking activates, you'll see regular updates as your package moves through different facilities on its way to you.
❓ Common Questions
My tracking hasn't updated in several days. What should I do?
Don't worry! Sometimes tracking can experience delays in updating, even though your package is still moving. This can happen during:
- Weekends and holidays
- High shipping volumes
- Weather events
- Transfers between carriers
If your tracking shows no movement for 7+ days, please reach out to us and we'll investigate with the carrier.
Can I change my shipping address after ordering?
If you need to change your address, contact us immediately at support@getcloudone.com. We'll do our best to update it, but we cannot guarantee changes once the order has been processed.
My order is taking longer than expected. What now?
While rare, delays can happen due to carrier issues, weather, or other unforeseen circumstances. If your order is significantly delayed beyond the estimated delivery window:
- Check your tracking for the latest updates
- Contact us with your order number and tracking info
- We'll work with the carrier to locate your package and find a solution
What if I ordered multiple items?
If you ordered multiple products, they may ship separately depending on warehouse availability. You'll receive separate tracking numbers for each shipment, and items may arrive on different days.
🚨 Issues with Your Delivery?
My Package Shows "Delivered" But I Didn't Receive It
If your tracking shows delivered but you haven't received your package:
- Check around your property: Front door, back door, garage, mailbox, or with a neighbor
- Ask household members: Someone else may have brought it inside
- Wait 24-48 hours: Carriers sometimes mark packages as delivered early
- Contact the carrier: Use your tracking number to inquire with the delivery service
- Contact us: If you still can't locate it after these steps, email us within 7 days
My Package Arrived Damaged
We're so sorry if your package arrived damaged! Please:
- Take photos of the damaged packaging and product
- Keep all packaging materials
- Email us at support@getcloudone.com within 7 days
- Include your order number and photos
We'll send you a replacement right away or issue a full refund - your choice!
My Package Is Lost or Stolen
If you believe your package was lost or stolen:
- File a report with your local police department (if stolen)
- Contact the shipping carrier with your tracking number
- Contact us at support@getcloudone.com within 7 days of expected delivery
We'll work with the carrier to investigate and find the best solution for you.
💬 Need More Help?
Our customer support team is here to help with any shipping questions or concerns!
📧 Email: support@getcloudone.com
⏰ Response Time: Within 24 hours
Please include your order number in all inquiries for faster assistance.
Our Shipping Promise
We're committed to getting your CloudOne products to you safely and on time. While we can't control every aspect of the shipping process, we promise to keep you informed, respond quickly to concerns, and always work toward the best solution if issues arise.
For detailed shipping terms and conditions, please visit our Shipping Policy.
