❤️ QUICK ANSWERS
WHERE IS MY ORDER?
Once your order ships, you'll receive an email with tracking information. Delivery typically takes 5-12 business days after shipment.
To track your order:
- Check your email for the tracking number we sent
- Contact us at support@getcloudone.com with your order number
If your order hasn't arrived within the expected timeframe, please email us immediately and we'll investigate.
[Need more details? View our Shipping FAQ →]
HOW DO I RETURN AN ITEM OR GET A REFUND?
We offer a 90-Day Money-Back Guarantee on all products.
To start a return:
- Email support@getcloudone.com with your order number
- Tell us why you'd like to return the item
- We'll respond within 24 hours with return instructions
- Once we receive your return, we'll process your refund within 3-5 business days
HOW LONG DOES SHIPPING TAKE?
Processing: 1-3 business days
Delivery: 5-12 business days after shipment
You'll receive tracking information via email once your order ships.
WHAT IS YOUR RETURN POLICY?
We offer a 90-Day Money-Back Guarantee from the date you receive your order. If you're not satisfied for any reason, contact us to initiate a return for a full refund.
MY PRODUCT IS DAMAGED OR DEFECTIVE
We're sorry to hear that! We'll make it right immediately.
Please email us at support@getcloudone.com within 7 days and include:
- Your order number
- Photos of the damage/defect
- Brief description of the issue
We'll send a replacement or issue a full refund right away - your choice. In most cases, you won't need to return the defective item.
HOW DO I TRACK MY ORDER?
After your order ships, you'll receive an email with:
- Your tracking number
- A link to track your package online
If you can't find this email, check your spam folder or contact us with your order number at support@getcloudone.com.
I HAVE A QUESTION ABOUT USING MY PRODUCT
Each product comes with a detailed instruction manual. You can also find usage guides on the individual product pages.
For specific questions about your product, email us at support@getcloudone.com and we'll be happy to help!
Safety reminder: Our products are not medical devices. If you have health conditions or concerns, please consult your healthcare provider before use.
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STILL NEED HELP?
📧 Email Us
support@getcloudone.com
Response time: Within 24 hours (usually much faster)
Please include:
- Your order number (if applicable)
- Clear description of your question/issue
- Any relevant photos
Important: Please send only one email per inquiry. Multiple emails will delay our response.
📚 Browse Our Complete FAQ
Can't find what you're looking for?
Check our comprehensive FAQ page for detailed information about products, ordering, shipping, returns, and more.
