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- FAQ
FREQUENTLY ASKED QUESTIONS
📦 PRODUCT & ORDERING
HOW DO I KNOW WHICH PRODUCT IS RIGHT FOR ME?
We offer a range of wellness and comfort products designed to support your daily routine:
Massage Devices - Perfect for anyone looking to unwind after a long day or support muscle relaxation in various areas of the body.
Knee Support Braces - Ideal if you're looking for additional support during physical activities or everyday movement.
Foot Massagers - Great for anyone who spends long hours on their feet or simply wants to create a relaxing self-care ritual at home.
Each product page includes detailed information about features, usage, and what to expect. If you're unsure, feel free to reach out to our support team at support@getcloudone.com.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal for your convenience.
All transactions are processed through secure, encrypted payment gateways to protect your financial information.
IS MY PERSONAL AND PAYMENT INFORMATION SECURE?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your complete credit card details on our servers. All payment processing is handled by certified, secure payment processors that comply with PCI-DSS standards.
DO YOU OFFER SUBSCRIPTION SERVICES?
Not at this time. All purchases are one-time orders. You will never be charged automatically or enrolled in any recurring billing program unless you explicitly choose to place another order.
🚛 SHIPPING & DELIVERY
HOW LONG DOES SHIPPING TAKE?
Once your order is placed, please allow 1-3 business days for processing. After your order ships, delivery typically takes 5-12 business days within the United States.
You will receive a confirmation email when your order is processed, and another email with tracking information once your package has been shipped.
HOW CAN I TRACK MY ORDER?
Once your order ships, you'll receive an email with your tracking number and a link to track your package online. You can also check your order status by contacting our support team at support@getcloudone.com with your order number.
WHAT IF MY PACKAGE IS DELAYED OR LOST?
While rare, shipping delays can occasionally occur due to carrier issues or unforeseen circumstances. If your tracking shows no movement for several days, or if you haven't received your order within the expected timeframe, please contact us immediately at support@getcloudone.com
We will work directly with the shipping carrier to locate your package. If your package is confirmed lost, we will send a replacement or issue a full refund.
DO YOU SHIP INTERNATIONALLY?
Currently, we only ship within the United States. We're working on expanding our shipping options and hope to offer international delivery in the future.
💰 RETURNS & REFUNDS
WHAT IS YOUR RETURN POLICY?
We stand behind the quality of our products with a 90-Day Money-Back Guarantee.
If you're not completely satisfied with your purchase for any reason, you can request a full refund within 90 days of receiving your order. No questions asked.
Please note: We want to ensure genuine satisfaction, so we ask that you give the product a fair try before requesting a return. This helps us serve our customers better and keep our prices affordable.
HOW DO I START A RETURN OR REQUEST A REFUND?
Starting a return is simple:
- Email our support team at support@getcloudone.com with your order number and reason for return
- Our team will respond within 24 hours with return instructions
- Once we receive and process your return, we'll issue your refund
Please include your order number in your email to help us assist you faster.
WHEN WILL I RECEIVE MY REFUND?
Once we receive your returned item and confirm its condition, we'll process your refund within 3-5 business days.
The refund will be issued to your original payment method. Please note that depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.
WHAT IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE?
We carefully inspect all products before shipping, but if your item arrives damaged or defective, we'll make it right immediately.
Please contact us at support@getcloudone.com within 7 days of receiving your order and include:
- Your order number
- Photos of the damage or defect
- A brief description of the issue
We'll send you a replacement right away or issue a full refund - your choice. You will not need to return the defective item in most cases.
DO I NEED TO PAY FOR RETURN SHIPPING?
For change-of-mind returns, customers are responsible for return shipping costs. However, if your product is damaged, defective, or we sent you the wrong item, we will cover all return shipping costs.
⚠ PRODUCT SUPPORT & SAFETY
HOW DO I USE MY PRODUCT?
Each product comes with a detailed instruction manual in the package. You can also find usage guides and tips on the individual product pages on our website.
If you have specific questions about using your product, our support team is happy to help at support@getcloudone.com.
ARE YOUR PRODUCTS SAFE TO USE?
Yes. All our products are designed with user safety in mind and comply with relevant safety standards. However, please note:
- Our products are NOT medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition
- If you have any pre-existing health conditions, are pregnant, or are under medical care, please consult with your healthcare provider before using our products
- Always read and follow the instruction manual included with your product
- Discontinue use if you experience any discomfort or adverse reactions
WHAT IF I HAVE SENSITIVE SKIN OR HEALTH CONDITIONS?
Our products are designed for general wellness and comfort use. However, everyone's body is different.
If you have sensitive skin, allergies, circulation issues, or any medical conditions, we strongly recommend consulting with your healthcare provider before using any of our products.
We are not able to provide medical advice, and our products are not intended to replace professional medical treatment.
HOW LONG WILL IT TAKE TO NOTICE RESULTS?
Results vary from person to person based on individual circumstances and how regularly you use the product. Some customers report feeling more relaxed and comfortable after their first use, while others find that consistent use over several weeks provides the best experience.
Our products are designed to support your comfort and wellness routine - they are not quick fixes or medical treatments.
📧 CUSTOMER SERVICE
HOW CAN I CONTACT YOU?
We're here to help! You can reach our customer support team at:
Email: support@getcloudone.com
We also offer live chat support during business hours. Look for the chat icon in the bottom right corner of your screen.
HOW QUICKLY WILL YOU RESPOND?
We strive to respond to all customer inquiries within 24 hours, typically much faster. During peak times (holidays, major sales), responses may take up to 48 hours.
For order-related emergencies or issues with defective products, we prioritize these emails and aim to respond within a few hours.
Important: Please send only one email per inquiry. Multiple emails about the same issue will move your request to the back of the queue, which means longer wait times for you.
WHAT INFORMATION SHOULD I INCLUDE WHEN CONTACTING SUPPORT?
To help us assist you as quickly as possible, please include:
- Your order number (if applicable)
- A clear description of your question or issue
- Any relevant photos (for damaged/defective items)
- Your preferred resolution (if requesting a return or exchange)
The more information you provide upfront, the faster we can help resolve your issue.
STILL HAVE QUESTIONS?
Email us at support@getcloudone.com
Our friendly support team is ready to help with any questions not covered here.
We're committed to ensuring you have a great experience with CloudOne!
